Return and Refund Policy

Sitdesign – Warranty, Return, and Exchange Policy

1. Warranty Policy

1.1. Sitdesign is committed to providing high-quality products and services. Our products are covered by a 24-month warranty from the delivery date. The warranty applies only to cases where a product is proven to be defective due to a manufacturing, material or workmanship error.
1.2. This warranty does not cover damages resulting from misuse, mishandling, or unauthorized modifications.

2. Return and Exchange Policy

2.1. Manufacturing defects. If a product is proven to have a defect caused by a manufacturing, material or workmanship error, Sitdesign will exchange it (or repair it, at Sitdesign’s discretion) within the 24-month warranty period described in section 1. To report a defect, please contact us with your order details and photographs of the problem.
2.2. User-related causes. Sitdesign accepts no responsibility for problems that arise from causes on the user’s side, including misuse, improper maintenance or installation, unauthorized repair or modification, accidental damage, and normal wear. Returns and exchanges are not accepted for these reasons.
2.3. Apart from the cases described in 2.1, it is the customer’s responsibility to review product details and specifications before placing an order, and we encourage customers to contact us before purchase if they have any questions or concerns about our products or services.
2.4. Cancellation. Every piece is made to order. If an order is cancelled after it has been confirmed, the deposit paid is not refunded.

3. Limitation of Liability

3.1. Sitdesign is not responsible for any indirect, incidental, or consequential damages arising from the use or misuse of our products.
3.2. Customers accept and acknowledge that all purchases are made “as is” and “as available” without warranties of any kind, except as expressly stated in the Warranty Policy.

4. Amendments to the Policy

4.1. Sitdesign reserves the right to modify or update this Warranty, Return, and Exchange Policy at any time without prior notice.
4.2. Any changes will become effective upon being posted on our website or communicated to customers.

5. Governing Law and Jurisdiction

5.1. This Policy is governed by the laws of the Republic of Turkey.
5.2. For sales delivered within Turkey, the parties agree that the Courts and Enforcement Offices of Istanbul shall have exclusive jurisdiction over any disputes arising from this Policy.
5.3. For export sales delivered outside Turkey, the parties agree that the courts of Switzerland shall have exclusive jurisdiction over any disputes arising from this Policy.